Help & Questions
Orders
How do I place an order?
Simply browse our products, add your desired items to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
Can I modify or cancel my order?
Orders may only be modified or canceled before they have been processed for shipment. Please contact us as soon as possible if you need to make changes.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email or your selected contact method.
Shipping
Do you ship nationwide?
Yes, Ardugeek ships to locations throughout the Philippines.
How long does shipping take?
Delivery times vary depending on your location and the selected courier. Most orders arrive within a 1-3 business days after shipment.
What should I do if my package is delayed?
Shipping delays can occasionally occur due to weather, courier issues, or peak seasons. Please check your tracking information first, then contact us if you need assistance.
Returns & Refunds
What is your return policy?
We offer a 7-day return policy from the date you receive your order.
To be eligible for a return:
- The item must be in its original condition.
- The original packaging must be intact.
- All included accessories and components must be returned.
When will I receive my refund?
Refunds are processed after the returned item has been received and inspected by our team.
What if my order arrives damaged or missing items?
Please provide a complete and unedited unboxing video showing:
- The sealed package before opening.
- The shipping label.
- The entire unboxing process.
- All received contents.
Claims for damaged, defective, or missing items require an unboxing video for verification.
Products
Are your robotics kits suitable for beginners?
Yes. Many of our products are designed for beginners, students, and educators while still offering enough flexibility for advanced users.
Do your kits include documentation?
Most products include assembly guides, tutorials, or online documentation to help you get started.
Do you provide technical support?
Yes. We are happy to assist with product-related questions and getting started with your purchase.
Are replacement parts available?
Availability varies by product. Please contact us if you need a replacement part or component.
Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout and may include online payments, bank transfers, e-wallets, and other supported options.
Is my payment information secure?
Yes. Payments are processed through secure payment providers to help protect your information.
Contact Us
Still need help?
📧 Email: support@ardugeek.com
Our support team will do their best to respond as quickly as possible and help resolve your concern.
Ardugeek is committed to helping makers, students, educators, and robotics enthusiasts build, learn, and innovate with confidence. 🚀🤖